<aside> 💡 Round-Up: Full-time Customer Operations position. Remote-friendly position in the EU. The customer experience at Donut is praised as one of the best in the industry. We are proud of this. You will have a chance to own this part of the business and elevate this experience to higher heights. We offer a competitive salary + bonus in equity – discussed upon offer.

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🤩 We are Donut

• Say no to idle money. Have you ever checked your bank and wondered why you earned only 0.1% in interest last year? We're here to change that.
• We believe the future is open finance. DeFi makes financial independence possible for all—offering 4-10%+ yields and earning opportunities far superior to traditional banks and institutions.
• Our traction is standout. We have 10,000+ users already using Donut and seen 50%+ monthly growth rates since launch.
• We've raised $3.8M by the backers of N26. We're backed by amazing FinTech and DeFi investors including Redalpine, InVentures, Robot Ventures (Robert Leshner, CEO Compound), Tiny VC, Entrepreneur First, and individuals behind the Washington Nationals baseball team.

🎪 The role

• You'll have the chance to wear many hats and get a 360-degree view of the company
• The role will be split: 70% of your time will be spent on customer operations and 30% will be spent on business operations
• You will be working closely with our CEO to run parts of the day-to-day operations and help optimize processes where you see fit
• The core function is to grow Donut and its products by answering customer queries via our chat platform on Intercom and collecting feedback and insights
• You'll be working closely with our Product team to help draw insights from customer feedback to improve the product
• You will also be maintaining and growing our Virtual Help Center to empower our community to easily find answers to their frequently asked questions
• You will be interacting with our community of users to get an understanding of the real-world challenges they are facing as they use our application

🙌 About you

• This is a remote-friendly position in the EU (CET +/- 2 hours) with some visits to our HQ in Berlin
• Self-starting: you will be onboarded virtually via Zoom and Notion or join us in our HQ in Berlin. Entirely up to you – we are flexible 💪
• Customer-centric: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations